1. What are your processing and shipping times?
Every order is handmade with care and ships within 2–3 business days (Monday to Friday).
Estimated delivery time (after dispatch):
Canada & USA: 3–5 business days (transit time).
Total estimated delivery time (processing + shipping): 5–8 business days.
(Delivery times may vary depending on carrier delays or peak seasons.)
A tracking number will be emailed once your order ships.
please review our Shipping Policy : https://vintagevisioncreation.com/shipping-policy/
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2. Are your items handmade?
Most of our products are 100% handmade by us, including decor, rangolis, tealight holders, platters, and resin art pieces. In addition, we also offer raw materials and craft supplies such as pearls, beads, and other items, which are sourced to help our customers create their own handmade projects.
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3. Can I request a custom or personalized order?
Absolutely! We love creating custom pieces that match your vision.
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4. What payment methods do you accept?
We accept all major credit/debit cards and PayPal. All transactions are secure.
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5. What’s your return or refund policy?
We do not accept returns as each item is handmade. However, if your item arrives damaged or incorrect, you must contact us within 48 hours of delivery with a clear, unedited box-opening video (from start to finish).
Photos only will not be accepted.
If approved, we’ll offer a refund or store credit.
For full details, please review our Refund & Returns Policy : https://vintagevisioncreation.com/refund-returns-policy/
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6. My order hasn’t arrived. What should I do?
Check your tracking email for updates.
If it’s delayed or missing, please reach out to us right away and we’ll investigate.
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7. How do I care for my handmade items?
Keep away from water, heat, and direct sunlight.
Wipe gently with a soft cloth.
Store in a cool, dry place.
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8. Do you ship internationally?
At this time, we only ship within Canada and the USA.
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9. Can I contact you for urgent queries?
Yes, we’re just a message away!
Email: officialvintagevision@gmail.com
WhatsApp (messages only): https://wa.me/message/Z55BTDVEPGQN1
Or visit our Contact Us page : https://vintagevisioncreation.com/contact-us/
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Thank you for supporting handmade art with love and care!
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