Below are answers to some of the most frequently asked questions. If you cannot find the information you need, please contact us. We are always happy to help.

 

 

 

• Browse our collection, add your favourite products to your cart, and complete the checkout process.

 

 

• Yes. Orders may be cancelled within 1 hour of placing the order, provided processing has not already begun.

 

 

• Please contact us as soon as possible. We will do our best to help if your order has not yet been processed.

 

 

 

• We currently ship throughout Canada and the United States.

 

 

• Processing usually takes 1–3 business days.

• Delivery within Canada usually takes 2–7 business days.

• Delivery to the United States usually takes 4–10 business days.

 

 

• Shipping charges are calculated at checkout based on your delivery location, package size, and shipping method selected.

 

 

 

• Yes. Every product is carefully handmade, so slight variations in colour, texture, size, or finish make each piece unique.

 

 

• We make every effort to match the photos, but small handmade variations are normal and are not considered defects.

 

 

 

• Returns are accepted only according to our Return & Refund Policy.

 

 

• Contact us within 24 hours of receiving your order.

• Please provide your order number and a continuous package-opening video showing the sealed package being opened and the damage clearly visible.

 

 

• Contact us within 24 hours of the recorded delivery time with your order number and a clear, continuous, unedited package-opening video showing the sealed package being opened and the incorrect item clearly visible. We will review your claim and assist you as quickly as possible.

 

 

 

• Our store uses Canadian Dollars (CAD) by default.

• You can also view prices in US Dollars (USD) using the currency selector.

 

 

• Yes. All payments are processed through secure payment providers.

 

 

 

Email: officialvintagevision@gmail.com

 

We typically respond within 24 hours.