Return & Refund Policy
Welcome to Vintage Vision Crafts.
Each Vintage Vision Crafts product is handmade with care, time, and attention to detail. Because many of our products are handmade or hand-finished, slight variations in colour, texture, placement, pattern, size, or finish may naturally occur. These variations are part of the handmade nature of our products and are not considered defects.
Please review this Return & Refund Policy carefully before placing your order.
ELIGIBILITY FOR RETURNS, REFUNDS & REPLACEMENTS
Vintage Vision Crafts will review requests for a refund, return, or replacement when:
• A product arrives damaged.
• Vintage Vision Crafts sends the wrong product.
• An item is missing from the order.
• Another genuine issue occurs with the order that requires review.
Customers must contact Vintage Vision Crafts within the applicable time period and provide the required supporting evidence described below.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
If your order arrives damaged, you receive the wrong product, or an item is missing from your order, you must contact Vintage Vision Crafts within 24 hours of the recorded delivery time.
Please provide:
• Your order number.
• A clear description of the issue.
• Clear photographs of the shipping package, product, and visible damage or problem.
• A clear, continuous, and unedited package-opening video.
The package-opening video must begin before the sealed shipping package is opened and should continue without interruption until the product and the reported issue are clearly visible.
The purpose of the package-opening video is to help verify the condition of the package and product at the time it was first opened.
Claims involving damaged, incorrect, or missing products submitted without the required continuous package-opening video may not be eligible for a refund or replacement, subject to any consumer rights that cannot legally be excluded under applicable law.
Please keep the original packaging and all packaging materials until your claim has been reviewed.
24-HOUR CLAIM PERIOD
Damaged, incorrect, or incomplete-order claims should be reported within 24 hours of the recorded delivery time.
Prompt notification allows Vintage Vision Crafts to review the condition of the shipment and, where necessary, communicate with the shipping carrier.
Claims submitted after the 24-hour period may not be eligible for a refund or replacement, subject to applicable consumer protection laws.
HANDMADE PRODUCT VARIATIONS
Our products are handmade or hand-finished, and no two handmade pieces may be completely identical.
Small variations may include:
• Colour or shade differences.
• Minor differences in size or placement.
• Slight variations in beadwork, embellishments, fabric, pattern, or decorative details.
• Minor variations in texture or finish.
• Differences caused by lighting, photography, or screen display settings.
These natural handmade variations are not considered defects and are not normally eligible for a refund or replacement.
CHANGE OF MIND & CUSTOMER PREFERENCE
Vintage Vision Crafts does not guarantee returns or refunds simply because a customer changes their mind after receiving an item.
Examples include:
• The customer no longer wants the product.
• The customer does not personally like the product after receiving it.
• The customer expected a different colour or shade when the product matches the listing within reasonable photographic and screen-display variations.
• The customer selected the wrong size, colour, design, style, quantity, or product.
• The product does not match the customer’s personal decorating preference.
If Vintage Vision Crafts agrees, at its discretion and where permitted by applicable law, to accept a customer-initiated return for one of these reasons, the customer will be responsible for all return shipping costs.
The item must not be returned unless Vintage Vision Crafts has first approved the return and provided return instructions.
NON-RETURNABLE ITEMS
Except where required by applicable law, we do not accept returns or provide refunds for:
• Customized or personalized products.
• Made-to-order or specially modified products.
• Products damaged after delivery because of misuse, improper handling, accidents, improper installation, improper storage, or normal wear and tear.
• Natural handmade variations.
• Minor colour variations caused by photography, lighting, computer monitors, mobile screens, or individual display settings.
• Products returned without prior authorization.
• Products returned in a used, damaged, altered, or incomplete condition when the damage was not caused by Vintage Vision Crafts or shipping.
ORDER CANCELLATIONS
Orders may be cancelled within 1 hour of being placed, provided the order has not already entered processing, production, packing, customization, or preparation for shipment.
Once the 1-hour cancellation period has passed, or once work or preparation has begun, cancellation may no longer be possible.
If a customer requests and receives an approved cancellation for reasons unrelated to an error by Vintage Vision Crafts, any payment-processing fees charged by a third-party payment provider that are not refunded to Vintage Vision Crafts may be deducted from the customer’s refund where permitted by applicable law.
We do not charge an additional cancellation penalty beyond any actual non-refundable third-party payment-processing costs that may apply.
Approved refunds will be returned to the original payment method.
RETURN AUTHORIZATION
Please do not return any product without contacting Vintage Vision Crafts first.
Before returning an item, the customer must receive return authorization and instructions from Vintage Vision Crafts.
Unauthorized returns may not be accepted or refunded.
If a return is approved, we will provide the appropriate return instructions and return address.
Once a return has been approved and return authorization has been provided by Vintage Vision Crafts, the customer must send the approved item back within 7 days of receiving the return authorization. This 7-day return window applies only to approved returns and is separate from the 24-hour claim period applicable to damaged, incorrect, or missing items.
RETURN SHIPPING
Vintage Vision Crafts will cover reasonable return shipping costs only in the following two circumstances:
• The product arrived damaged.
• Vintage Vision Crafts sent the wrong product.
For an approved claim under either of these circumstances, please contact us before returning the item. Vintage Vision Crafts will provide instructions regarding the return and applicable return-shipping arrangements.
For any other approved return, including:
• Change of mind.
• Incorrect size selected by the customer.
• Incorrect colour or design selected by the customer.
• Incorrect product ordered by the customer.
• Personal colour preference.
• The product not meeting the customer’s personal preference.
the customer is responsible for all return shipping costs.
Original shipping charges are not refundable for customer-initiated returns unless required by applicable law.
Vintage Vision Crafts is not responsible for return shipping costs resulting from a customer’s ordering error or change of preference.
CONDITION OF RETURNED ITEMS
When a physical return is required, the product must be returned in the same condition in which it was received, unless the approved return concerns shipping damage.
The returned product should include, where applicable:
• Original components.
• Accessories.
• Decorative pieces.
• Original packaging reasonably available.
• Any other items supplied as part of the product or set.
Products that are used, altered, intentionally damaged, or returned incomplete may not qualify for a refund.
Vintage Vision Crafts reserves the right to inspect returned items before approving a refund, subject to applicable law.
REFUND PROCESS
Once an approved return or claim has been received and reviewed, Vintage Vision Crafts will notify the customer of the outcome.
If a refund is approved, it will normally be issued to the original payment method.
After Vintage Vision Crafts processes the refund, the customer’s bank, credit card provider, or other payment provider may require approximately 5–10 business days to display the refund.
Processing times are controlled by the customer’s financial institution and may vary.
If a customer cancels an order for their own reasons, non-refundable third-party payment-processing fees may be deducted from the refund where permitted by applicable law.
If the refund results from a mistake made by Vintage Vision Crafts, such as sending the wrong item, applicable costs will be handled by Vintage Vision Crafts according to this policy.
REPLACEMENT ITEMS
Where appropriate and where stock or materials are available, Vintage Vision Crafts may offer a replacement instead of a refund for:
• A product that arrived damaged.
• A wrong product sent by Vintage Vision Crafts.
• A missing item.
• Another approved order issue.
Because many Vintage Vision Crafts products are handmade, an identical replacement may not always be available.
If the exact product cannot be reproduced or is unavailable, we will discuss available replacement or refund options with the customer.
LOST OR UNDELIVERED PACKAGES
If tracking shows that your package has not been delivered within the expected delivery period, please contact Vintage Vision Crafts so we can review the shipment and, where appropriate, contact the shipping carrier.
If tracking shows the package as delivered but you cannot locate it, please check:
• The delivery area.
• Other members of your household.
• Your mailbox, parcel box, porch, or other safe delivery locations.
• Neighbours where appropriate.
• Any delivery notice provided by the carrier.
If the package remains missing, contact us as soon as possible.
Carrier-related claims may require additional information and will be handled according to the carrier’s procedures and applicable law.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact Vintage Vision Crafts immediately.
We cannot guarantee that an address can be corrected once an order has entered processing or has been handed to the shipping carrier.
If an order is returned or additional shipping charges are incurred because the customer provided an incorrect or incomplete address, the customer may be responsible for those additional shipping costs where permitted by applicable law.
CUSTOMIZED & PERSONALIZED PRODUCTS
Customized, personalized, made-to-order, or specially modified products are generally final sale once production has begun.
These products are not eligible for return or refund because of change of mind, personal preference, or customer ordering error.
However, if a customized or personalized product arrives damaged or Vintage Vision Crafts sends a product that does not match the confirmed order, please contact us according to the damaged or incorrect-order claim process described above.
CONTACT US
If you have a question regarding a damaged product, incorrect order, missing item, return, refund, replacement, or cancellation, please contact:
Vintage Vision Crafts
Email:
Please include your order number and relevant information when contacting us about an order.
We typically respond within 24 hours.
IMPORTANT NOTICE
Vintage Vision Crafts reserves the right to review each return, refund, replacement, or cancellation request based on the circumstances of the order and the evidence provided.
This Return & Refund Policy is intended to establish clear procedures for customers and Vintage Vision Crafts while protecting both parties from errors, misunderstandings, misuse, or fraudulent claims.
Nothing contained in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable law.